Contact us
If you have questions about guest registration requirements, data protection, or how EuroCheckin works, please use the contact form below.
We will respond as soon as possible.
Frequently Asked Questions
If you have questions about guest registration requirements, data protection, or how EuroCheckin works, please use the contact form below. We will respond as soon as possible.
Accommodation providers are subject to legal obligations in many jurisdictions requiring them to collect and report guest information to competent public authorities (such as law enforcement or tourism authorities).
These obligations are established under national laws aimed at public security, crime prevention, and statistical reporting.
While legal requirements differ between jurisdictions, most EU Member States impose mandatory guest registration obligations on accommodation providers.
The scope, format, and submission deadlines may vary depending on the applicable national legislation.
EuroCheckin acts as a data processor on behalf of the accommodation provider (data controller).
Personal data is processed solely for the purpose of facilitating guest registration and ensuring compliance with applicable legal obligations.
Data is stored only where necessary and in accordance with contractual and legal requirements.
Yes. Personal data is processed in compliance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR).
Appropriate technical and organizational measures are implemented to ensure data security, confidentiality, and integrity.
Data subjects retain their rights under GDPR, including access, rectification, and erasure where applicable.
Personal data may be disclosed to:
• The accommodation provider (data controller)
• Competent public authorities, where required by applicable law
EuroCheckin does not use personal data for commercial or marketing purposes and does not sell personal data to third parties.
The categories of personal data collected may include:
• Identification data (e.g., full name, date of birth, nationality)
• Identity document details (e.g., ID or passport number)
• Stay-related information (e.g., dates of arrival and departure)
The specific data required is determined by applicable national legislation.
Provision of personal data is typically a legal requirement.
Failure to provide the required information may result in the accommodation provider being unable to fulfill its legal obligations and, consequently, may lead to refusal of accommodation or check-in.
Personal data is retained only for the period required under applicable laws and regulations.
Retention periods vary depending on the jurisdiction and legal basis.
After the expiration of the retention period, data is securely deleted or anonymized.
No. EuroCheckin is an independent technology service provider.
It does not act as a public authority but facilitates compliance with legal obligations on behalf of accommodation providers.
Further information can be obtained from official government or regulatory authority websites in the country of stay.
For specific details regarding your booking, you may also contact your accommodation provider, who acts as the data controller.